Lizer Landscape Customer Satisfaction Survey

Customer Satisfaction Survey
We continually strive to provide the best customer care in the industry. One important factor in maintaining this high level of care is achieved through your feedback. Please take the next five minutes to thoughtfully answer the following questions. All first-time respondents will receive a $10 gift certificate, towards any nursery purchase, as our "thank you" for facilitating our improvement.

Thank you for choosing Lizer for your Landscape needs. We look forward to reading your reviews.

Name:
Company (if applicable):
Phone:
Fax:
E-Mail:
Address:
City:
State:
Zip Code:

Project Manager:
Project Designer:
Project Foreman:

Project Completion Date:
Which Lizer Services did you contract? (Please select all that apply) Landscape Architecture Site Planning Landscape Design Landscape Installation Low-Voltage Lighting Installation Concrete Curbing Installation Irrigation Installation Water Feature Maintenance Landscape Maintenance Holiday Lighting and Decorating Lawn Mowing Spring Clean-up Lawn Fertilization/Herbicide Landscape Winterization Winter Services Which aspect were you MOST satisfied with? Which aspect were you LEAST satisfied with? Did Lizer respond to your initial inquiry in a timely manner? Yes No Were your phone calls returned in a timely manner? Yes No Was the proposal you received easy to read and understand? Yes No Did they proposal properly address your project goals? Yes No Was the project explained clearly? Yes No Where change orders/fees addressed adequately as they occurred? Yes No Were you satisfied with the price/value of the work performed? Yes No Was the work completed in a timely manner? Yes No Was the work performed in a professional manner? Yes No Was our billing format easily understood? Yes No Were you satisfied with your overall landscape experience? Yes No Would you use Lizer for another landscape project? Yes Possibly No Will you recommend Lizer services to others? Yes Possibly No Can we send you our quarterly newsletter? Yes No, not at this time. Use this chart for the following Questions: A = Far Exceeds My Expectations B = Exceeds my Expectations C = Meets my Expectations D = Needs Improvement F = Did Not Meet my Expectations CUSTOMER SERVICE REVIEW Rate the workmanship of your project. A B C D F N/A Rate the value you feel you received. A B C D F N/A Rate you overall level of satisfaction with completed project. A B C D F N/A DESIGN STAFF REVIEW Rate your Design Professional's Creativity. A B C D F N/A Rate your Design Professional's Knowledge. A B C D F N/A Rate your Design Professional's Attitude. A B C D F N/A Rate your Design Professional's Dependability. A B C D F N/A Rate your Design Professional's Promptness. A B C D F N/A Rate your Design Professional's Follow Through. A B C D F N/A Rate your Design Professional's Ability to Explain Design Elements. A B C D F N/A Rate your Design Professional's Ability to Meet Design Goals. A B C D F N/A Rate your Design Professional's Ability to Meet Budget Expectations. A B C D F N/A Comments for the Design Staff: INSTALLATION STAFF REVIEW Rate your Installation Team's Work Ethic. A B C D F N/A Rate your Installation Team's Quality of Workmanship. A B C D F N/A Rate your Installation Team's Knowledge. A B C D F N/A Rate your Installation Team's Response to Special Requests. A B C D F N/A Rate your Ability to Communicate with the Installation Team. A B C D F N/A Rate your Installation Team's Appearance. A B C D F N/A Rate your Installation Team's Cleanliness. A B C D F N/A Rate your Installation Team's Friendliness. A B C D F N/A Rate your Installation Team's Attitude. A B C D F N/A Rate your Installation Team's Respectfulness. A B C D F N/A Comments for the Installation Staff: MAINTENANCE STAFF REVIEW Rate your Maintenance Team's Work Ethic. A B C D F N/A Rate your Maintenance Team's Attention to Detail. A B C D F N/A Rate your Maintenance Team's Knowledge and Ability. A B C D F N/A Rate your Maintenance Team's Respectfulness. A B C D F N/A Rate your Maintenance Team's Friendliness. A B C D F N/A Rate your Maintenance Team's Appearance. A B C D F N/A Rate your Maintenance Team's Cleanliness. A B C D F N/A Comments for the Maintenance Staff:
Additional Comments: